Service Level Agreement review
A service level agreement or service level schedule — the availability commitment, what is excluded from it, the credit owed when it is missed, and how a credit is claimed. It is an attachment to a subscription or services agreement, so it is not expected to carry an indemnity, a liability cap, payment terms or a governing-law clause of its own.
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What it checks
Uptime commitment and measurement window
Warning · SLA-001
Exclusions from the commitment
Warning · SLA-002
Service credit schedule
Warning · SLA-003
Deadline and process for claiming a credit
Warning · SLA-004
Whether credits are the exclusive remedy
Note · SLA-005
Termination right for repeated failure
Warning · SLA-006
Every run also applies 103 general checks that belong to any agreement: structure, parties and signatures, defined terms, cross-references, dates, amounts, and one-sided terms.
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